Last updated: 27 August 2026
At Jyotishig, we are committed to delivering high-quality, personalized Vedic astrology and numerology reports. Your satisfaction is our priority.
Jyotishig provides digital reports that are generated and delivered immediately after payment. As these are personalized digital products created specifically for you, they cannot be "returned" in the traditional sense. However, we have a fair and transparent refund process outlined below.
You are eligible for a full refund in the following cases: (a) Your report was not delivered to your email within 30 minutes of payment and the report page shows an error. (b) There was a duplicate charge — you were charged twice for the same report. (c) Technical failure on our end prevented report generation. (d) You were charged but the report page shows "payment failed." In all above cases, please contact us within 24 hours of payment with your transaction ID.
Refunds will not be provided in the following cases: (a) You simply changed your mind after the report was generated. (b) You disagree with the astrological predictions — as these are guidance-based and results vary. (c) You provided incorrect birth details (date, time, place) — please double-check before submitting. (d) More than 24 hours have passed since the transaction. (e) The report was successfully generated and delivered to your email.
To request a refund, email us at help@jyotishig.com with: Your full name, registered email address, transaction ID (from Razorpay), date of payment, and reason for refund request. We will review your request and respond within 48 hours. Approved refunds will be processed within 5-7 business days to your original payment method.
In cases where a report was partially generated or had technical issues, we may offer a partial refund or a complimentary regeneration of the report at our discretion.
The Free Plan is provided at no cost and is therefore not eligible for any refund. Free users can upgrade to Premium at any time.
For any payment or refund related issues, please reach out to us: Email: help@jyotishig.com | Response time: Within 48 hours | We are here to help and ensure you have the best experience with Jyotishig.